Leonard Cheshire Disability

What kind of information, advice and guidance are you providing?

Leonard Cheshire Disability (LCD) is providing an independent and confidential service. Impartial information, advice or guidance is provided in areas such as: benefits, finances, independent living, law, grant and statutory funding, housing, transport, holidays, caring, sport and leisure, employment, education, enterprise, or disability specific information.

What is mentoring?

Mentoring is an enabling technique which is very effective in helping you identify and achieve your aims in an area of your choice. The Leonard Cheshire Distance Mentors offer structured support and asks open questions to help you come to your own conclusions about your actions. You may face additional challenges as a result of your disability or long term health condition and the Distance Mentor will work with you to overcome them. They will make you aware of useful information, resources or funding available to help you overcome any initial barriers preventing you from achieving your aims.

Our mentoring support can also provide you with a sounding board for exploring how you can get greater control over your finances, your health and well-being, or your independence at home.

What can we offer you?

• Up to 6 hours of personalised support provided by LCD Client Advisors by telephone and email to clients referred to us by the BWC.
• An individualised action plan to support you and help you overcome identified issues
• Additional support if you meet further BWC eligibility criteria, including:
  • Up to a further 14 hours of personalised distance support.
  • Organising a Home Assessment in very complex cases.
  • Referral to other LCD services where appropriate.

What can I expect when I receive services from LCD?

After we receive a referral from the BWC Leonard Cheshire Disability (LCD) will contact you within two working days and offer you an appointment to discuss your needs and to further explain our services.

In our first appointment we will agree an action plan with you to enable you to overcome the challenges you face. LCD will endeavour to take steps to implement any action plan within the timescales agreed with you.

We aim to provide you with a courteous, efficient and confidential service. The information, advice and guidance we provide is impartial and independent. Our friendly LCD advisors provide you with personalised distance support by telephone and email. We will expect you to be available for an appointment, or let us know 48 hours in advance if you cannot make the agreed time.

We can provide you with a maximum of 6 hours of support. If after 6 hours of support your needs have not been met we will refer you back to the BWC to check your eligibility for further services. Once the BWC agrees we will continue to provide you with support for your additional needs.

We encourage you to give us feedback to help us improve our services. If your situation changes we would also like to hear about it.

Am I eligible?

Leonard Cheshire Disability supports clients that are referred to us by the Bank Workers Charity (BWC).

The BWC exists to help bank workers and their families. Whether it is the difficulties of caring for children, partners or parents, issues concerning money, illness or disability, BWC’s advisors guide and support clients to help them overcome the challenges they face. Please contact the BWC helpline to discuss your needs, to identify which services you are eligible for and to apply for services. The BWC will refer clients who will benefit from our services to Leonard Cheshire Disability.

Please call the BWC helpline on 0800 0234 834 to apply for services.

Is my data protected and kept confidential?

The Bank Workers Charity and Leonard Cheshire Disability treat all personal data and information provided by you as confidential and will not disclose any details to any other third party without your express permission unless required to do so for the safety and welfare of children and vulnerable adults, for audit requirements or if required by law.

Not eligible for our services? We can still help.

Valuable information resources on the Bank Workers Charity site and the Yoodo site are open to everyone. 

You can visit the Bank Workers Charity website here. You’ll find a lot of useful information, interactive tools such as budget calculators, benefits checker, online guides etc.

You can visit Yoodo.org. Yoodo aims to be a platform as well as a tool for people wishing to find out or share any information that affects them in anyway in any location at any time.